Help
Making a New Booking
One time vs recurring cleanings
Recurring Cleaning
Eco Carpet Pro offers quarterly, every 6 month or yearly cleaning at a discounted rate. These cleanings are automatically scheduled on the same day and time based on the interval you select. We send a reminder email and text message to let you know of upcoming cleanings and at any time you can log into your account to skip or reschedule service.
One-off Cleaning
You can schedule one-off cleanings at any time. Please note discounts are available for recurring cleaning (and with recurring cleaning you benefit from convenient recurring service with the same cleaning professional)
How payment works
Eco Carpet Pro only accepts credit/debit card payment for service, however your card is not charged until after service is completed. Please note that on the day before service a pre-authorization hold is made to your card. This is just a hold even though some banks may show this as a charge. The final charge takes place after your service is completed. Click to schedule service below.
Redeeming gift card and coupons
Please enter the giftcard code directly on our booking form at checkout and your price will be automatically updated to reflect the giftcard credit. You can also login to you account at any time to see your giftcard value.
Using Account Credits
Enter your referral code on the booking page and the price is automatically updated to reflect your account credits.
When are we available, why do you have 3 hour window
Eco Carpet Pro’s hours of operations are 8:30 am to 5:00 pm. Our last scheduled service starts at 3:30 pm. Please click to schedule service below. Our 3 hour window allows us to handle the unpredictability of cleaning services. Homes are different sizes and require different levels of effort needed to make them clean. So predicting the time spent at a home is incredibly difficult. In addition, we have to deal with other unpredictable factors like traffic, weather etc. Thanks so much for understanding.
What does it cost?
Our pricing is based on the service you select. Simply go to ourbooking page and enter this information and you will get your price.
My Existing Booking
Add additional Notes or Instructions
Please login to you account and add any instructions to your booking. Alternatively, you can contact us here.
Request a receipt
Please note that a receipt is automatically emailed to you on the day of service. If you would like us to send another receipt, please contact us here.
Dispute a fee or charge
Please contact us here so we can research the issue and get back to you quickly.
Tip my professional
Tips are appreciated and you can tip in cash. Alternatively, you can login to you account and add a tip to your booking. Please note that you can also contact us here and we can add this to your account as well.
Report an issue
Please Click here to report any issues. Our goal is 100% happiness, and we will quickly address any issues you may have.
Change my payment method
Other Questions
Be a professional with Eco Carpet Pro
It’s easy to apply to be a Eco Carpet Pro professional. You can apply at https://ecocarpetpro.com/join-the-crew/
Partnerships or Marketing
We would love to chat with you about any strategic partnership ideas you may have in mind. Please contact us and let us know. Our marketing team is always looking for cool collaborations and fun ventures. Look forward to hearing from you.
Found something that doesn’t quite work right on the site? Please let us know at this link and we’ll get right on it. Can’t thank you enough!
Bug Reports
Found something that doesn’t quite work right on the site? Please let us know at this link and we’ll get right on it. Please, call us at 757 516 0230 to report bugs. Can’t thank you enough!
Our Referral Program
Our Referral Program
You can refer a friend to Eco Carpet Pro by sharing a unique referral link. When a friend books with your referral link, they will be eligible for a discount on their first booking. You will earn free credits to use toward future bookings when your friend completes their first booking.
To find your unique referral link login to you account and click the refer a friend link at the top. Alternatively you’ll find your link in your reminder emails as well.
You can redeem your referrals at any time by entering your referral code into the discount/promotion field on the booking form.
Our Service Area
Our Service Area
Virginia Beach, Chesapeake, Suffolk, Norfolk, Portsmouth, Williamsburg, Newport News, Yorktown, Hampton, Smithfield, Carrolton, Gloucester.
Zipcodes: 23320, 23321, 23322, 23323, 23324, 23325, 23502, 23503, 23504, 23505, 23506, 23507, 23508, 23509, 23510, 23511, 23513, 23517, 23518, 23521, 23523, 23701, 23702, 23703, 23704, 23707, 23432, 23434, 23435, 23451, 23452, 23453, 23454, 23455, 23456, 23457, 23459, 23460, 23461, 23462, 23463, 23464 23314, 23604, 23661, 23663, 23664, 23665, 23666, 23667, 23669, 23601, 23602, 23603, 23605, 23606, 23607, 23608, 23662, 23696, 23430, 23431, 23433, 23436, 23185, 23186, 23188, 23690, 23691, 23692, 23693